CVS Caremark Discount Prescription Program FAQs

Anyone, regardless of age, is eligible to receive savings on any prescription when using this program; you can even use the program for prescriptions written for your pets.

Anyone may use the program while they are in the United States.

Your Discount Program card covers the entire family. If your pharmacy is experiencing errors they may need some assistance with processing. You can have the pharmacy contact the pharmacy helpdesk number on the back of their card for help with processing.

Your Discount Card covers the entire family even your family pets. If your pharmacy is experiencing errors, they may need some assistance with processing. You can have the pharmacy contact the pharmacy helpdesk number on the back of their card for help with processing.

Yes, you can start saving immediately. Present your card to your pharmacist when you fill your prescriptions.

Your Discount Program is not an insurance plan. Upon presenting your Discount Card to the pharmacist a discount is taken off the cash price of the prescription and you pay the discounted price. The card provides immediate discounts at the pharmacy for all members of your family. There are no claim forms and no limit to the number of times you can use the card.

Standard prescription benefit plans are usually only available through a group (such as your employer) and cover a percentage of your prescription needs. Your discount program card is available to anyone. It cannot be used in conjunction with HMOs, co-pay prescription cards or managed care programs.   However, if you are using products that are not covered by these plans, you may be able to use your Discount Card to receive discounts on your out-of-pocket expenses.

Most major retail pharmacy chains such as Walgreen’s, CVS, Wal-Mart and Rite Aid accept Discount programs. You can call your local pharmacy to ask if they accept the card or click here to locate a participating pharmacy

While savings on each prescription may vary, this program saves an average of 20 percent off the pharmacy’s regular retail prices for prescription medications. In addition, you may save even more through mail service by choosing from our list of select medications The amount of savings does vary, as do prices at any given pharmacy. Generally, you will save an average of 20% on medications.

Not usually. However, discounts are available for many diabetic supplies.

Your Discount Card cannot be used in conjunction with HMOs, co-pay prescription cards or managed care programs. However, if you are using products that are not covered by these plans you may be able to use your Discount Card on specific products not covered.

Yes. You will receive the best price available to you at the pharmacy. On occasion, pharmacies will price a particular medication lower than the discount rate provided by the Program. If that occurs, you will receive the lower price.

CVS Caremark Customer Care can provide you an estimate; however, prices can vary by location and only the actual pharmacy can tell you the exact price of the prescription. Present your card to the pharmacist along with your prescription and you can receive a specific price quote. Please contact CVS Caremark at 877-321-2652 or click here to obtain a price estimate.

It was determined at the pharmacy that the price for that specific prescription, on that specific day, was better than the discounted price offered with the Program. Either way, you, the cardholder, always get the best price possible from the pharmacy handling your prescription order.

Product prices are different from pharmacy to pharmacy. Even chains have different prices in their stores depending on the population they are servicing. Additionally, prices of products from the manufacturers change periodically.

The pharmacist may have misunderstood the program you are using. There are cash-type programs that reimburse later, but those are funded plans. As a Discount Program user, the member is responsible for 100% of the cost (less discount) at the point of sale. It is also possible that the pharmacy decided to no longer participate in your Discount program. With thousands of pharmacies in the program, there is always a chance of some change.

The pharmacist may have misunderstood the program you are using. There are cash-type programs that require paper submission. As long as you present your card, every time you visit the pharmacy, then the pharmacist will process the claim and paper will not be required. There are no paper claim transactions under this program.

First, please accept our apology. Each pharmacy in our network has a contract to process your Discount Program card. It is possible that the person you spoke with either made a mistake, or was unaware of this network. It is also possible that the pharmacy decided to no longer participate in your Discount Program. With thousands of pharmacies in the program, there is always a chance of some change. CVS Caremark Customer Care will be happy to contact the provider for you and straighten out the problem or provide a pharmacy close to you that accepts your Discount card.

No, always present your CVS Caremark Card at a participating pharmacy, including Walmart, so you will receive the lowest price available from the pharmacy for that prescription medicine on that day. You will receive the $4 price at Walmart, when applicable, and the CVS Caremark discounted price when it is lower.

Yes, always present your CVS Discount Prescription Card when buying prescriptions not covered by a benefit plan. For generic medicine on the Walmart list, you will pay either $4 or the Discount Prescription Card price, whichever is lower.

No, when presenting your Discount Prescription Card, you will receive either the pharmacy’s regular price for the prescription medicine or the CVS Caremark Discount Prescription Card discounted price, whichever is lower. If Walmarts $4 price for select generics is lower than the CVS Caremark Discount Prescription Program price, you will pay $4. With the Discount Prescription Program, you will receive the best price available for your prescription medicine on that day from that pharmacy.