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Frequently Asked Questions about Gerber Life

To find the answers you are looking for quickly and easily, click on your topic of choice from the list below. If you do not find the information you need, email your question to Gerber Life and our team would be happy to assist you. You will receive a personal reply within 24 hours.

Topics

About our company

Q.  Is Gerber Life affiliated with Gerber Products?
A. 

Yes. Gerber Products, the baby food people, founded Gerber Life Insurance Company in 1967. Gerber Life is a financially separate affiliate of Gerber Products and has shared in their tradition of helping parents to raise happy, healthy children.

Q.  How long has Gerber Life Insurance Company been in business?
A. 

As stated above, Gerber Life Insurance Company was founded in 1967.

Q.  How large is Gerber Life Insurance Company?
A. 

Gerber Life, which does business in the U.S., Puerto Rico, and Canada, has more than $43 billion of life insurance in force and insures more than 3 million policies. Source: Gerber Life 2013 Annual Statement.

Q.  How does Gerber Life Insurance Company stack up against other insurance companies?
A. 

A.M. Best, the impartial reporting firm that rates insurance companies on financial stability, management skill and integrity, has awarded Gerber Life an "A" (Excellent) rating, most recently in May 2014. It refers only to the overall financial status of the company and is not a recommendation of the specific policy provisions, rates or practices of the company. This rating is the third highest awarded out of thirteen possible categories.

Q.  Where is the company located?
A. 

The home office of Gerber Life Insurance Company is located in White Plains, New York. The Operations Division, responsible for issuing all policies and processing benefit payments is in Fremont, Michigan…home of the Gerber Products Company.

Q.  What is the origin of the Gerber Baby logo?
A. 

You can read the full history of the Gerber baby logo here.

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About purchasing insurance

Q.  Where is Gerber Life insurance available?
A. 

Gerber Life is a licensed insurance company in all 50 states, Washington D.C., Canada and Puerto Rico. It is important to note, however, that some Gerber Life policies are not available in all areas. To find out more, refer to the specific product descriptions elsewhere on the site, or email your specific question. A customer service representative will reply within 24 hours.

Q.  How do I know what coverage I need?
A. 

The answer will depend on many factors and only you can determine what is right for you or your family members. For help, click here to learn more about the available options.

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About Gerber Life eService

Q.  What is eService?
A. 

Gerber Life eService allows policyholders to manage their policies wherever and whenever they choose (with an internet connection, of course).

Q.  What can I do in eService?
A. 

With eService, you can:

  • pay your premiums
  • apply for a loan
  • review your payment history
  • update your contact information (phone, address, email)
  • update your billing and payment preferences
  • change your beneficiaries

These are just a few of the many features available in eService today.

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About eService Enrollment

Q.  Who can enroll?
A. 

eService is available to policyholders with an active Gerber Life policy.

Q.  When can I enroll?
A. 

Once your policy is issued (approved) by Gerber Life, you are eligible to enroll in eService.

Q.  How do I enroll?
A. 

Enrollment is simple and will take less time than addressing an envelope and finding a stamp! To expedite the process, please have your premium notice and banking information available.

Q.  When will my User ID and password be activated?
A. 

Your User ID and password are active immediately following enrollment. We will send you a confirmation email when you've successfully enrolled in eService.

Q.  What if I'm having trouble enrolling?
A. 

Please contact our Customer Service Center at 1-800-253-3074.

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About eService Billing & Payments

Q.  When can I start making payments?
A. 

Once enrolled, you can start making payments as soon as you have a bill due.

Q.  What are the different ways I can make a payment?
A. 

You can pay your Gerber Life bill through eService using a checking/savings account or debit/credit card. Simplify future payments by storing your account information online!

Q.  Will I continue to receive a paper bill in the mail?
A. 

You will continue to receive a paper bill to the address listed on the policy, unless you enroll in either Paperless Billing (eBill) or automatic payments (we will send you email reminders if enrolled in eBill or automatic payments).

Q.  What are "automatic payments?"
A. 

Automatic Payments enables you to have your premiums automatically deducted from your payment account. Setting up automatic payments using your checking or savings account can also save you up to 10% on your premium bills!

Q.  What is Paperless Billing (eBill)?
A. 

If enrolled in Paperless Billing (eBill) we will replace the hardcopy premium notices with email reminders when your premium is due. You can then log into your eService account to submit your payment. To ensure our email reminders reach you, we will ask that you validate your email address in the enrollment process.

Q.  Can I change my payment due date?
A. 

Yes. Gerber Life offers you the flexibility to change the due date of your premium payments based on your individual needs. This puts you in control of your payment due date, allowing you to select a new day of the month.

Q.  Can I schedule payments (and make changes to a scheduled payment)?
A. 

Yes, you can schedule payments as well as edit a scheduled payment up to the day of your scheduled transaction.

Q.  Do I have to re-enter my payment information every time I make a payment?
A. 

No. You can save up to 5 payment accounts in your eService profile.

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About eService Features

Q.  How do I enroll additional policies?
A. 

You can either add all of your policies when enrolling in eService or you can add them later within your account. To add more once enrolled, go to the "My Policies" tab and then click "Add Policies."

Q.  How soon will I see a payment or policy change on my account?
A. 

Any changes to your policy or payments submitted will be processed by the evening of the following business day.

Q.  What if I forget my User ID or password?
A. 

Click Here to retrieve your User ID.
Click Here to reset your password.

Q.  How do I change my contact information?
A. 

If you need to update your postal mailing address, email address or phone number, select "My Policies" and scroll down to the "Policyholder Details" section. This will update the contact information for ALL policies within your eService account.

Q.  How do I change my beneficiary?
A. 

To update your beneficiary, go to "My Policies" and select "Manage This Policy", followed by the "Update" button next to Beneficiary. Once the form is completed you will be prompted to download a PDF to print, sign and mail your Change of Beneficiary Form.

Q.  How do I request a policy loan?
A. 

Go to "My Policies" and select "Manage This Policy". Scroll down to the "Loan Details" section to see if your policy is eligible for a loan. Depending on the type of policy and how long it has been active, you may or may not have this option.

Q.  What are the system requirements to use eService?
A. 

Our eService site is available on desktop and mobile devices. We support most internet browsers.

Q.  Is eService secure?
A. 

Yes! Your information is password protected and all of your transactions are secure within eService.

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Request an application without cost or obligation

Fill out our online form or call 1-800-704-2180. Remember, it costs nothing to apply and you have 30 days to review the policy. Let us help you choose a life insurance policy that is right for you or your family.

Are you looking for life insurance for your baby, child or grandchild? Learn why investing in Gerber Life insurance for a child could be one of the greatest gifts you'll ever give them.

Additional questions? Email us.