Our Rapid Response Line is available 24 hours a day, seven days a week – for you to self-service your policies at a time when it’s convenient for you - without having to speak with a Gerber Life Representative. Many customers have found it helpful while we are experiencing extremely high call volumes such as during the COVID-19 Pandemic.
You can make a payment, set up recurring payments, or change your current recurring payment information. You can also request policy change forms to be mailed to you and obtain the available cash value on your policies - all without speaking to a representative. (Please have your policy number and payment information available for quickest service). If you do need to speak to a representative, the information we gather will be forwarded to the representative. It is important to select the correct menu options such as apply for new coverage, death claims, eService questions or even questions about keeping your coverage if you are struggling. The right menu option will ensure we direct you to the most appropriately skilled representative.
If you do find that you need assistance during our contact center hours, you can either hold on the line for our next available representative or request a call back and hold your place in line – we will call you back when it’s your turn.
So why not give it a try? Simply call 1-800-285-7706. Listen to the prompts and use your touch tone keypad to select your option!